FAQ
These are the most frequently asked questions about our products and services.
My torch is not working out of the box, why?
Our torches need to be filled with butane before use as we are not allowed to ship them prefilled with butane.
What is the wooden smoking top coated with?
Our wooden smoking tops are coated with food grade wax, similar to what's used to coat wooden cutting boards.
Where do I get Butane for the blow torch?
You can purchase butane for a blow torch at hardware stores, home improvement centers, and some supermarkets. You can also find butane for blow torches online through websites like Amazon. Just make sure to select a can the is intended to fill lighters and not portable stoves.
How do I fill my torch with butane?
1. Locate the refill valve on the bottom of your lighter/torch.
2. Take the butane canister and align its nozzle with the refill valve on the lighter/torch.
3. Firmly press the butane canister into the refill valve, ensuring a secure connection.
4. Depress the canister, allowing the butane to flow into the lighter/torch.
5. Continue pressing the canister until you stop hearing the gas escaping. This indicates that the lighter/torch is adequately filled.
6. Disconnect the butane canister from the refill valve.
How do I use the smoker?
For a detailed explanation of how the smoker works, please visit the product page and scroll down to find a short and easy-to-understand video.
Where do I buy refills for my smoking kit?
Discover all six of our delicious flavors here. You have the option to purchase any of our wood chips refills separately.
How do I cancel or return my order?
Just leave us a message with your order number below and we will get back to you ASAP!
Do you offer bulk order pricing or discounts?
Yes, we do! For bulk orders, please contact us directly with the following details:
- The quantity you'd like to purchase
- Desired delivery date
- Your location (e.g., NY, USA)
- Whether the order is for personal use or a business
- Any specific shipping preferences or requirements
We’ll get back to you with special pricing, estimated delivery timelines, and additional information tailored to your needs.
Do you have any questions?
Contact us!
Our customer support is available Monday - Friday.